At comercionline, we offer personalized consulting services for eCommerce brands. Due to the intangible, strategic, and collaborative nature of our services, we do not issue refunds for services rendered.
1. Nature of the Service
Our services include comprehensive or specialized consulting in areas such as scaling strategy, operations, marketing, funnels, and creatives, among others. Each deliverable is tailored to the context and needs of each client, which prevents it from being reversed or reused.
2. No Guarantee of Results
The client acknowledges that the success of any recommendation, strategy, or implementation will depend on factors outside comercionline's control, such as internal execution, budget, platform, market changes, and the client's decisions.
We do not guarantee specific results such as revenue, ROAS, growth, or other KPIs.
3. No-Refund Policy
- No full or partial refunds will be granted for services already started or delivered.
- Purchasing the services constitutes acceptance of this policy in its entirety.
4. Advance Cancellations
If you wish to cancel a service before it begins, you must provide written notice at least 5 business days in advance.
Cancellations made outside that time frame will not be eligible for refunds.
5. Exceptional Cases
Refunds will only be considered in cases of an improper charge or a processing error confirmed by our team, or for services not rendered. In such cases, the corresponding refund will be issued within up to 10 business days.
6. Contact
For any questions about this policy, you can write to us at:
info@comercionline.com